Frequently Asked Questions

LOG IN

If you are having trouble logging in, please check the following:

  1. Make sure you are using your email address to sign in, not your username.
  2. Did you forget your password? Reset your password.
  3. Did you forget which email address you used to sign up? Send us a message.

If you have any other issues, please just reach out to us and we will help you asap.

SIGN UP

If you are having trouble signing up, please check the following:

  1. Did you select a username as well as an Artist / company name?
    If you do not see this option or if you have trouble selecting it, please reload the form as sometimes it gets stuck on that a little.
  2. Has your Artist or company name or username been taken already? If this is a cause of someone using your identity, please contact us and we will sort things out asap.
  3. Are you not finding your country or city? Start by slowing typing your city (or country) name. As soon as you start typing it should start suggesting options. You will need to select one of the options available so we can match you to other users. If you are not finding the right options, please choose something as close as possible to it.
  4. Are you not finding the exact music style you would like to use to describe your music? To match you to other artists, labels, music etc, we had to choose a set of fixed music styles and we decided to go with the Beatport list. We have the option to add styles, so you can suggest us any styles that we are missing and we will consider adding them.
  5. If you try to sign up and get an error, but you can not see which field is wrong, we suggest reloading the page and trying again. We have some conditional logic that triggers depending on what you fill in and sometimes when users go fast through the form, it gets stuck a little. Our apologies for that.

Why give feedback

Receiving honest and straightforward feedback on your work is the best and fastest way to improve your skills. As well as feedback can give something to improve on, it can also provide that extra push that some artists need to step in the spotlight and push their art forward. We highly value feedback on OTGS and hope you do to!

What is a good way of giving feedback?

When you provide feedback keep in mind that the key way to be effective, is if you provide positively worded, constructive comments. Saying that something is just not good puts the other person in a defensive mode which might prevent the other person from learning something. Giving a recommendation or suggestion on what you would do differently is a kinder way of passing on your knowledge and will for sure be more appreciated and have more impact. I personally like to frame it as such: “You might want to try XYZ…as I think that it can do…” .

Why give anonymous feedback

If you want to be able to be fully honest and maybe you have to write some stronger recommendations, you can choose to do that anonymously. That way you can feel free to give your thoughts and there will be no impact on the relationship with the other person. You will still be rewarded for your feedback of course!

Who will see the feedback?

Provided feedback will only be shown to the owner of the Track or DJ Mix. So if you set up the track on OTGS, you are the owner and you will be the only one that will see the feedback. If there is another artist on the track, that artist will not see the feedback. You are of course free to share it with them.

Why is feedback given in private?

Our feedback system is there to learn from. It is not there to rate tracks or mixes against each other. By keeping it private, the artist can feel free to post music and receive feedback. The reviewer can also feel free to provide very honest feedback. We do use the rating to show the best rated tracks and DJ mixes, but without actually showing the rating itself.

How do the feedback sliders work?

We believe that feedback on art can not be put into numbers. Besides, feedback is relative by default. So we decided to use a slider with a minimum and maximum scale. You can decide, from your own perspective, what that scale means. The artist can use the feedback as a guidance, check out the reviewer’s background and decide what of the feedback is valuable and how to use it.

SCENE & CHANNEL LIMITATIONS AND OPTIONS

Use 3 or less links in a post to avoid your messages from not being accepted. We have set this limit for now to prevent some initial spam.

You can embed a Youtube video or Soundcloud/Mixcloud player by pasting the link to it in your post and clicking the “Remove Link” button that pops up.

When replying to posts, take your time. Very fast replies to many different channels are not good for the quality of the discussions and are often an indicator of a spam bot. Which we will have to limit or block.

SCENE & CHANNEL GUIDELINES

Be respectful!
Keep it positive!
Do not spam!

Personal Safety & Privacy

Some tips when interacting with users on our site to help you stay safe at all times:

  • Do not share private contact information in posts or comments. If you want to discuss something directly with another user, send them a Private Message in stead.
  • Do not post content that you do not want to be public. Our site is publicly available for everyone and you should assume that your public posts can be read by anyone. Your private messaging with others users is of course full secure and encrypted with the highest standards.
  • Do not share unnecessary personal information. If you are in doubt about any request from another user, please contact us first to assist you.
  • Before you agree to meet anyone offline that you connected with on our platform, make sure you check their person and information properly. Make sure you fully understand who they are and that they are who they say they are.
  • Report any inappropriate, unsuitable or illegal activity on our site to our team by sending a message through our contact form. We will take appropriate action right away.

When in doubt or if you have any questions about this topic, please reach out to us through our contact form or to one of our team members.

Unclaimed Profile / Account

We work hard to create transparency and accuracy for all information published on OTGS and pro-actively take action to remove confusing, misleading or incorrect information.

A user is able to create and own Events and Music profiles without necessarily being the rightful owner of the event or piece of Music. A user is also able to add the name of an Artist or Record Label to OTGS, upon which we create an “unclaimed” account setting OTGS as it’s owner. As soon as the rightful owner asks us to transfer the ownership and can prove ownership rights, we will start the ownership transfer process. The steps are:

  1. Validate request of new owner
  2. Block respective account if step 1 has a positive outcome
  3. Inform current owner about claim and offer chance to discuss
  4. If no dispute, we will transfer the account to the new owner and notify the current owner.

If you want to claim an existing profile / account on OTGS, you can contact us, providing the following details:

  1. The URL to the profile you want to claim
  2. Briefly explain why you believe you are the correct owner for the profile
  3. Your email
  4. Your phone number

Besides these details we ask you to send us a DM from any of your other Social profiles for verification purposes. You can find our Social profiles in the footer of the homepage.

AUDIO TYPES

When adding tracks, mixes and other audio to our site, you can select the type of audio you are adding. The benefit of doing so is that we can show very specific and relevant types of audio to targeted users. Think for example; private tracks for record label submissions or mixes for users that just want to enjoy a good set.

The choices you have and what they mean on our platform:

  • Available for signing – This indicates that you are interested in signing the track with a record label.
  • DJ Mix – This is a mix recorded in a studio or live setting. Many users love listening to mixes while working (the OTGS team for example 😉 ).
  • Label Release – A track released with a record label.
  • Live Performance – A recording of a live performance.
  • Preview – A preview of a track, normally short, up to a a few minutes only, to give an idea of what your track is going to sound like. Great for asking for feedback to others.
  • Private – A private track that is not shown anywhere on the site and is only accessible by a direct link (that you can share with others, for example record labels). This feature supports SoundCloud private tracks, just make sure you use the private embed URL in this case.
  • Self Release – A track released and promoted by the artist, without signing it to a record label.

If you want to search specific types of audio, you can do so by going to our browse pages and use the filter.